Are you cheaper than Upwork or Fiverr?

Often not. You can find lower prices on a marketplace. What our price buys is paying only when it works, a written definition of done, a deadline, logged access and a reopen guarantee.

Can I hire you through Upwork or Fiverr?

No. FixGuru jobs are placed only on fixguru.com, which is what makes the card hold, the access vault and the guarantee possible.

What if my problem is not on your list?

Choose "Something else" when you start. We send a fixed price and a deadline within 2 hours during service hours, and nothing is held until you accept it.

FixGuru or a freelancer from Upwork or Fiverr: which fits your problem

Upwork and Fiverr are good places to find developers, and for some jobs they are the better choice. FixGuru is built for one kind of job: something on your site is broken right now and you want it fixed, quickly, for a price you know in advance, by people you can hold to it. Here is how the two approaches differ, so you can pick the one that fits.

When you pay: FixGuru: The price is held on your card and charged only after you approve the fix. Not fixed? The hold is released and you pay nothing.; Marketplace: You pay the platform when you order or fund a milestone, before the work is done. Getting money back goes through the platform's dispute process.
What "done" means: FixGuru: Each fix has a written definition of fixed, shown before you place the hold. That is the test.; Marketplace: Whatever the listing or your messages with the freelancer said.
How fast it starts: FixGuru: Pick the fix, see the price, place the hold. We start within 2 hours of access during service hours (7am to 10pm Pacific).; Marketplace: Post a job or message sellers, compare offers, then wait for the person you chose to be available.
Who does the work: FixGuru: Our own US-based team. We do not outsource and never pass your access to a contractor.; Marketplace: An individual or an agency, anywhere in the world, chosen from profiles and reviews.
Your passwords: FixGuru: Temporary, logged access. Passwords go into an encrypted vault wiped 72 hours after the job; every sign-in is shown to you; we remove our own access when the job closes.; Marketplace: Usually sent in chat, and they stay wherever they were sent until you change them.
If it breaks again: FixGuru: Reopen the job free within 14 or 30 days, depending on the fix, and we fix it again.; Marketplace: A new order, unless the freelancer offers otherwise.
What you keep: FixGuru: A written report: what was wrong, what we changed, and what to do so it does not happen again.; Marketplace: Varies by freelancer.

	FixGuru	Hiring on a freelance marketplace
When you pay	The price is held on your card and charged only after you approve the fix. Not fixed? The hold is released and you pay nothing.	You pay the platform when you order or fund a milestone, before the work is done. Getting money back goes through the platform's dispute process.
What "done" means	Each fix has a written definition of fixed, shown before you place the hold. That is the test.	Whatever the listing or your messages with the freelancer said.
How fast it starts	Pick the fix, see the price, place the hold. We start within 2 hours of access during service hours (7am to 10pm Pacific).	Post a job or message sellers, compare offers, then wait for the person you chose to be available.
Who does the work	Our own US-based team. We do not outsource and never pass your access to a contractor.	An individual or an agency, anywhere in the world, chosen from profiles and reviews.
Your passwords	Temporary, logged access. Passwords go into an encrypted vault wiped 72 hours after the job; every sign-in is shown to you; we remove our own access when the job closes.	Usually sent in chat, and they stay wherever they were sent until you change them.
If it breaks again	Reopen the job free within 14 or 30 days, depending on the fix, and we fix it again.	A new order, unless the freelancer offers otherwise.
What you keep	A written report: what was wrong, what we changed, and what to do so it does not happen again.	Varies by freelancer.

When a marketplace is the better choice

You need a new website, a redesign or a large new feature, not a repair.
You want an ongoing developer who learns your business over months.
The lowest possible price matters more than speed or guarantees. Marketplaces have offers far below our prices.
Your problem is not on our list and is not urgent. Posting it and comparing offers costs you nothing but time.

When FixGuru is the better choice

The site is down, hacked, sending mail to spam or under attack, and every hour costs you money.
You do not want to pay before you know it works.
You would rather not hand your hosting or admin password to a stranger, or you need a record of who signed in and what they changed.
You want a known price and a deadline before anything starts, and a free redo if the same problem returns.

What we are not

We are not a marketplace and we do not take bids. There is no one to choose between: every job is done by the same team, under the same rules, at the price on the page. If a job is not something we can honestly fix, we say so before any hold is placed, and if we cannot fix it after starting, you pay nothing.

Questions people ask

Are you cheaper than Upwork or Fiverr?: Often not. You can find lower prices on a marketplace. What our price buys is paying only when it works, a written definition of done, a deadline, logged access and a reopen guarantee.
Can I hire you through Upwork or Fiverr?: No. FixGuru jobs are placed only on fixguru.com, which is what makes the card hold, the access vault and the guarantee possible.
What if my problem is not on your list?: Choose "Something else" when you start. We send a fixed price and a deadline within 2 hours during service hours, and nothing is held until you accept it.